{"id":3847,"date":"2010-07-11T16:08:00","date_gmt":"2010-07-11T08:08:00","guid":{"rendered":"http:\/\/www.lungchuntin.com\/blog\/%e6%9c%8b%e5%8f%8b%e7%b3%bb%e5%88%97-%e5%88%a9%e7%94%a8-soften-skills-%e5%8e%bb%e5%b9%ab%e5%8a%a9%e4%bd%a0%e5%a2%9e%e5%8a%a0%e4%ba%ba%e7%b7%a3%e9%81%8b-2\/"},"modified":"2010-07-11T16:08:00","modified_gmt":"2010-07-11T08:08:00","slug":"%e6%9c%8b%e5%8f%8b%e7%b3%bb%e5%88%97-%e5%88%a9%e7%94%a8-soften-skills-%e5%8e%bb%e5%b9%ab%e5%8a%a9%e4%bd%a0%e5%a2%9e%e5%8a%a0%e4%ba%ba%e7%b7%a3%e9%81%8b-2","status":"publish","type":"post","link":"https:\/\/www.lungchuntin.com\/blog\/%e6%9c%8b%e5%8f%8b%e7%b3%bb%e5%88%97-%e5%88%a9%e7%94%a8-soften-skills-%e5%8e%bb%e5%b9%ab%e5%8a%a9%e4%bd%a0%e5%a2%9e%e5%8a%a0%e4%ba%ba%e7%b7%a3%e9%81%8b-2\/","title":{"rendered":"\u670b\u53cb\u7cfb\u5217 &#8212; \u5229\u7528 SOFTEN skills \u53bb\u5e6b\u52a9\u4f60\u589e\u52a0\u4eba\u7de3\u904b"},"content":{"rendered":"<p>\u6700\u8fd1\u770b\u904e\u6709\u4e9b\u5ba2\u4eba\uff0c\u5979\u5011\u7684\u670b\u53cb\u5708\u5b50\u90fd\u5f88\u7a84\uff0c\u800c\u5979\u5011\u4e5f\u610f\u8b58\u5230\uff0c\u670b\u53cb\u5728\u5979\u5011\u4e00\u751f\u7684\u904b\u6c23\u7576\u4e2d\u7684\u91cd\u8981\u6027\u3002<\/p>\n<p>\u4e0d\u904e\u554f\u984c\u662f\uff1a<\/p>\n<p><strong><font color=\"#800000\">\u600e\u6a23\u53ef\u4ee5\u7d50\u4ea4\u591a\u4e9b\u670b\u53cb\uff1f<\/font><\/strong><\/p>\n<p>\u51fa\u5916\u9760\u670b\u53cb\uff0c\u9019\u662f\u5f88\u91cd\u8981\u7684\u3002\u4e00\u500b\u4eba\u662f\u5426\u6210\u529f\uff0c\u662f\u5426\u6709\u904b\uff0c\u548c\u4ed6\uff0f\u5979\u6709\u6c92\u6709\u5f88\u591a\u53ef\u4f9b\u5229\u7528\u7684\u670b\u53cb\uff0c\u6709\u8457\u76f4\u63a5\u7684\u95dc\u4fc2\u3002<\/p>\n<p>\u6211\u6709\u4e9b\u670b\u53cb\u5c31\u4e0d\u660e\u6b64\u7406\uff0c\u4ed6\u5011\u89ba\u5f97\uff0c\u53ea\u8981\u81ea\u5df1\u5de5\u4f5c\u80fd\u529b\u597d\uff0c\u5c31\u53ef\u4ee5\u5f97\u5230\u904b\u6c23\uff0c\u5176\u5be6\u4e0d\u7136\u3002<\/p>\n<p>\u6211\u53ea\u770b\u4e8b\u5be6\u3002\u800c\u4e8b\u5be6\u544a\u8a34\u6211\u5c31\u662f\uff0c\u6211\u5f9e\u4f86\u6c92\u6709\u770b\u904e\uff0c\u6216\u807d\u904e\uff0c\u4e00\u500b\u6210\u529f\u53ca\u6709\u904b\u6c23\u7684\u4eba\uff0c\u8eab\u908a\u662f\u6c92\u6709\u670b\u53cb\u7684\u3002<\/p>\n<p>\u4eca\u5929\uff0c\u6211\u5c31\u6559\u4f60\u9019\u500b\u5be6\u7528\u7684 SOFTEN skills\uff0c\u4f86\u8b93\u4f60\u4e0d\u8cbb\u5439\u7070\u4e4b\u529b\uff0c\u7d50\u4ea4\u5230\u5f88\u591a\u7684\u597d\u670b\u53cb\u3002<\/p>\n<p><strong><font color=\"#800000\">SOFTEN skills\uff0c\u5176\u5be6\u662f\u516d\u500b\u589e\u52a0\u4eba\u7de3\u904b\u8eab\u9ad4\u8a9e\u8a00\u79d8\u8a23\u7684\u7e2e\u5beb\uff1b\u5b83\u5011\u5206\u5225\u662f Smile\uff0cOpen Arms\uff0cForward Lean\uff0cTouch\uff0cEye Contact \u548c Nod\u3002<\/font><\/strong><\/p>\n<p>\u73fe\u5c07\u5b83\u5011\u8a73\u7d30\u8aaa\u660e\u5982\u4e0b\uff0c\u5c0d\u4f60\u4e00\u751f\u90fd\u6709\u7528\u3002<\/p>\n<p><strong><u><font color=\"#800000\">Smile\uff08\u5fae\u7b11\uff09<\/font><\/u><\/strong><\/p>\n<p>\u5f88\u591a\u4eba\u5728\u898b\u5230\u964c\u751f\u4eba\u7684\u6642\u5019\uff0c\u90fd\u4e0d\u61c2\u4ee5\u5fae\u7b11\u4f5c\u70ba\u56de\u61c9\uff0c\u6211\u89ba\u5f97\u597d\u8755\u5e95\u3002<\/p>\n<p>\u6211\u7d20\u4f86\u6709\u4e00\u500b\u7fd2\u6163\uff0c\u5c31\u662f\u7576\u6211\u53bb\u5230\u964c\u751f\u5834\u5408\u4e4b\u4e2d\uff0c\u6211\u90fd\u6703\u548c\u5404\u4eba\u9ede\u982d\uff0c\u4ee5\u5fae\u7b11\u4f5c\u70ba\u6253\u62db\u547c\u65b9\u5f0f\u3002<\/p>\n<p>\u4f60\u610f\u60f3\u4e0d\u5230\u7684\u662f\uff0c\u7576\u4f60\u4ee5\u5fae\u7b11\u548c\u4ed6\u5011\u6253\u62db\u547c\u6642\uff0c\u4ed6\u5011\u90fd\u6703\u4ee5\u5fae\u7b11\u56de\u61c9\u4f60\u3002<\/p>\n<p>\u7136\u5f8c\uff0c\u6211\u5c31\u53ef\u4ee5\u518d\u9032\u4e00\u6b65\u81ea\u6211\u4ecb\u7d39\uff0c\u4e5f\u53ef\u4ee5\u548c\u4ed6\u5011 establish rapport\uff0c\u627e\u51fa\u5171\u540c\u8a71\u984c\u800c\u958b\u59cb\u8a8d\u8b58\u5c0d\u65b9\u3002<\/p>\n<p>\u5fae\u7b11\u662f\u570b\u969b\u8eab\u9ad4\u8a9e\u8a00\uff0c\u4ee3\u8868\u53cb\u5584\uff1b\u6709\u4e9b\u4eba\u56e0\u70ba\u6ce8\u91cd\u6b0a\u529b\u800c\u6545\u610f\u9ed1\u8d77\u9762\u5b54\uff0c\u4f8b\u5982\u7e3d\u7d93\u7406\u7d04\u898b\u4e0b\u5c6c\uff1b\u4f46\u6211\u597d\u60f3\u8aaa\uff0c\u5fae\u7b11\u9ede\u982d\u4f5c\u70ba\u958b\u5834\uff0c\u597d\u904e\u9ed1\u8d77\u9762\u5b54\u4e0d\u77e5\u591a\u5c11\u500d\u3002<\/p>\n<p><strong><u><font color=\"#800000\">Open Arms\uff08\u96d9\u624b\u5f35\u958b\uff09<\/font><\/u><\/strong><\/p>\n<p>\u4eba\u7684\u8eab\u9ad4\u8a9e\u8a00\uff0c\u6709\u7d55\u5c0d\u6697\u793a\u7684\u80fd\u529b\u3002\u6211\u767c\u89ba\u6709\u4e00\u500b\u5171\u901a\u9ede\uff0c\u5c31\u662f\u90a3\u4e9b\u6c92\u6709\u751a\u9ebc\u670b\u53cb\uff0c\u53c8\u6216\u8005\u4eba\u7de3\u904b\u5f88\u5dee\u7684\u4eba\uff0c\u5979\u5011\u591a\u6703\u5c07\u96d9\u624b\u4ea4\u53c9\u80f8\u524d\uff0c\u4e0d\u767c\u4e00\u8a00\u3002<\/p>\n<p>\u5982\u679c\u4f60\u80fd\u5920\u7559\u610f\u4e00\u4e0b\uff0c\u6642\u6642\u90fd\u5c07\u96d9\u624b\u5f35\u958b\uff0c\u90a3\u5225\u4eba\u5c31\u6703\u9858\u610f\u548c\u4f60\u8aaa\u591a\u4e00\u4e9b\u5979\u81ea\u5df1\u7684\u6771\u897f\uff0c\u800c\u4e14\u4e5f\u6a02\u65bc\u548c\u4f60\u8a8d\u8b58\uff0c\u4e86\u89e3\u4f60\u3002<\/p>\n<p>\u96d9\u624b\u4ea4\u53c9\u80f8\u524d\uff0c\u5176\u5be6\u662f\u4e00\u500b brick wall \u4f86\u7684\uff1b\u4f60\u81ea\u5df1\u5728\u5fc3\u88cf\u7bc9\u4e86\u4e00\u9053\u7246\uff0c\u5916\u9762\u7684\u8eab\u9ad4\u8a9e\u8a00\u5c31\u6703\u4e0d\u81ea\u89ba\u5730\u8868\u9732\u51fa\u4f86\u3002<\/p>\n<p><strong><u><font color=\"#800000\">Forward Lean\uff08\u4e0a\u8eab\u5411\u524d\u50be\uff09<\/font><\/u><\/strong><\/p>\n<p>\u4e0a\u8eab\u5411\u524d\u50be\u7684\u8eab\u9ad4\u8a9e\u8a00\uff0c\u4ee3\u8868\u8457\u4f60\u9858\u610f\u548c\u5c0d\u65b9\u518d\u9032\u4e00\u6b65\u4ea4\u5f80\u3002\u4e0d\u55ae\u53ea\u662f\u611f\u60c5\u65b9\u9762\uff0c\u5728\u666e\u901a\u670b\u53cb\u6216\u5546\u696d\u4e0a\u7684\u8ac7\u5224\uff0c\u4e5f\u662f\u4e00\u6a23\u3002<\/p>\n<p>Forward Lean \u4ee3\u8868\u4f60\u5c0d\u5225\u4eba\u8aaa\u7684\u6771\u897f\u611f\u8208\u8da3\uff0c\u9858\u610f\u7e7c\u7e8c\u807d\u4e0b\u53bb\uff1b\u90a3\u5c0d\u65b9\u4e5f\u6703\u89ba\u5f97\u53ef\u4ee5\u518d\u9032\u4e00\u6b65\u548c\u4f60\u4ea4\u5f80\u53ca\u8ac7\u4e0b\u53bb\uff0c\u9019\u500b\u8eab\u9ad4\u8a9e\u8a00\u662f\u5f88\u91cd\u8981\u7684\u3002<\/p>\n<p>\u6211\u898b\u5ba2\u4eba\uff0c\u901a\u5e38\u90fd\u6703\u5c07\u8eab\u5b50\u5411\u524d\u50be\uff0c\u4ee3\u8868\u8457\u6211\u9858\u610f\u807d\u5c0d\u65b9\u7684\u8a71\uff0c\u4ee5\u53ca\u5f88\u7559\u5fc3\u5979\u544a\u8a34\u6211\u7684\u4e8b\u60c5\u3002<\/p>\n<p><strong><u><font color=\"#800000\">Touch\uff08\u63a5\u89f8\uff09<\/font><\/u><\/strong><\/p>\n<p>\u5728\u8eab\u9ad4\u8a9e\u8a00\u4e0a\uff0c\u8eab\u9ad4\u63a5\u89f8\uff0c\u4f54\u4e86\u4e00\u500b\u5f88\u91cd\u8981\u7684\u4f4d\u7f6e\u3002\u6839\u64da\u7d71\u8a08\u6240\u5f97\uff0c\u7576\u5169\u500b\u521d\u76f8\u8b58\u7684\u4eba\u898b\u9762\u6642\uff0c\u6709\u8eab\u9ad4\u63a5\u89f8\u7684\u4eba\uff0c\u6bd4\u6c92\u6709\u8eab\u9ad4\u63a5\u89f8\u7684\u4eba\u7684\u95dc\u4fc2\u63d0\u5347\u4e86\u767e\u5206\u4e4b\u56db\u5341\u3002<\/p>\n<p>\u7531\u6b64\u53ef\u898b\uff0c\u4f60\u53ea\u8981\u5728\u548c\u5c0d\u65b9\u7b2c\u4e00\u6b21\u898b\u9762\u6642\uff0c\u52a0\u4e0a\u9069\u5ea6\u7684\u8eab\u9ad4\u63a5\u89f8\uff0c\u4f8b\u5982\u8f15\u62cd\u624b\u80cc\uff0c\u4f60\u548c\u5c0d\u65b9\u7684\u8ddd\u96e2\u99ac\u4e0a\u62c9\u8fd1\u4e86 40%\u3002<\/p>\n<p>\u8eab\u9ad4\u63a5\u89f8\u4e0d\u7528\u592a\u591a\uff0c\u53ea\u8981\u518d\u5728\u6574\u500b\u6703\u9762\u904e\u7a0b\u7576\u4e2d\uff0c\u6709\u5169\u81f3\u4e09\u6b21\u5df2\u7d93\u8db3\u5920\u3002\u6211\u4e5f\u8981\u8aaa\u660e\u4e00\u9ede\uff0c\u5373\u4f7f\u898b\u5230\u7570\u6027\uff0c\u4e5f\u53ef\u4ee5\u5229\u7528\u9069\u5ea6\u7684\u8eab\u9ad4\u63a5\u89f8\u4f86\u62c9\u8fd1\u5f7c\u6b64\u7684\u8ddd\u96e2\u3002<\/p>\n<p><strong><u><font color=\"#800000\">Eye 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